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Terms of Sale

Version of November 3, 2026

1. General

1.1. This document is a public offer by the owner of dvoematrix.com (the “Seller”) to conclude a contract for the sale of a digital information product on the terms below with any legally capable person aged 18 or over (the “Buyer”).

1.2. Payment for the Product on https://dvoematrix.com (the “Site”) constitutes acceptance of the offer. From the moment of payment the contract is concluded and the Buyer agrees to all of these terms.

1.3. The Seller may change these terms. A new version takes effect when published on the Site and does not apply to orders already paid.

2. Subject of the contract

2.1. The Seller gives the Buyer access to a personal information report in electronic form (the “Product”), and the Buyer pays for the Product.

2.2. The Product is generated automatically from the dates of birth (and, optionally, names) of two people entered by the Buyer on the Site, using the “Destiny Matrix” numerology method. The Product is provided as an online page and a PDF file.

2.3. The Product options, their contents and prices are shown on the Site:

  • “Couple Report” — a couple compatibility report, about 13 pages;
  • “Couple + Two Personal Matrices” — an extended report that also includes the personal matrices of both people, about 16 pages.

2.4. The Product is for self-reflection and entertainment. It is not advice from a psychologist, psychotherapist, doctor, lawyer or financial professional, is not a forecast with a guaranteed outcome and must not be used as the basis for important life, medical, legal or financial decisions. The Seller does not guarantee any result in relationships or other areas of life.

3. Price and payment

3.1. The price of the Product is shown on the Site in US dollars at the time of the order. Payment is made through the lava.top payment service with Apple Pay or a bank card.

3.2. Payment details (card number, etc.) are entered on the secure page of the payment service and are not passed to the Seller.

3.3. The Buyer’s payment obligation is fulfilled when the payment service confirms the payment.

4. Delivery of the Product

4.1. Before payment the Buyer enters the dates of birth, optionally names, and an e-mail address. The Buyer is responsible for the accuracy of this data: the Product is generated strictly from it.

4.2. After payment the Product becomes available on the order page of the Site, to read online and to download as a PDF. This usually takes a few minutes.

4.3. The Product is considered delivered when it becomes available to the Buyer on the order page. The link to the order page is personal; the Buyer agrees not to share it with third parties.

4.4. If the Product has not become available within 24 hours of payment, the Buyer may contact the Seller via the form on the Support page, giving the order number or the e-mail used for payment and the date of payment.

5. Refunds

5.1. The Product is digital and generated individually from the Buyer’s data, so once it has been delivered (clause 4.3) refunds are generally not provided.

5.2. Payment is refunded in full if:

  • the Product was not delivered due to the Seller’s fault or a technical failure of the Site, and the Seller did not fix the problem within 3 business days of the request;
  • the same order was charged twice.

5.3. To request a refund, the Buyer writes via the form on the Support page. The Seller reviews the request within 10 business days. The refund is made through the payment service using the same method as the payment; the time for the money to arrive depends on the Buyer’s bank.

6. Liability

6.1. The Product is provided “as is”. The Seller is not responsible for decisions and actions taken by the Buyer or third parties on the basis of the Product, or for the Product not meeting the Buyer’s subjective expectations.

6.2. The Seller is not responsible for interruptions of the Site caused by third parties, failures of the payment service, hosting or networks, or force majeure.

6.3. The Product is for the Buyer’s personal use only. Copying, distributing or commercially using the texts of the Product without the Seller’s consent is not allowed.

7. Personal data

7.1. By paying for the Product, the Buyer consents to the processing of the data they entered for the purpose of performing the contract in accordance with the Privacy Policy.

8. Disputes

8.1. Disputes are resolved through negotiation. Claims are sent via the form on the Support page; the response time is 10 business days.

9. Contacts

Site: https://dvoematrix.com
Requests: via the form on the Support page